TERMS AND CONDITIONS
Welcome to Hunter Moon! We are proud to introduce to you a unique property; an amazing home where guests can relax in comfort and luxury. We strive to ensure that each and every guest enjoys an experience beyond his or her expectations.
As we entrust the entire property into guest’s hands, complete with expensive fit-outs, we do expect that all guests read, abide and comply by the Terms and Conditions (especially our strictly enforced ‘no party’ and noise policy), and By-Laws during their stay. We ask guests to show the utmost care and responsibility, and it is expected that the property and furnishings be returned in the exact same condition at the end of stays as at the beginning.
Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its’ definition, we do accept that accidents may occur, but any accident is the responsibility of the guest. We will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy.
We want you to enjoy your stay with us so please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its’ neighbours, is acceptable.
We thank you, and very much look forward to welcoming you soon as our valued Guest.
TERMS & CONDITIONS of Hunter Moon
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property
1.2 “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.
1.3 “Management” means the owners
1.4 “Primary Guest” means the person who makes and pays for both the deposit and final payment and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5 “Guests” mean the persons who stay overnight at the property during the booking.
1.6 “Visitor” means a person or guest permitted to visit the property during the booking.
1.7 “Owner” means the person or persons or legal entity that owns the Property.
1.8 “Agents” mean a 3rd party booking provider e.g. AirBnb.com and Stayz .com.au.
2.1 Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2 If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium.
2.3 You must be at least 25 years of age to book. The person signing this confirmation will be designated as the house manager and will be nominated as the primary contact. The house manager must be 25 years of age or older, warrants that he/she is authorised to agree to our terms and conditions on behalf of all occupants and takes full responsibility to ensure that all occupants (and any guests or invitees of such occupants) understand and agree to this agreement. Three mobile phone numbers must be provided and be contactable when occupying the property 24/7 for security purposes.
2.4 Hunter Moon has a zero tolerance party and noise policy and properties are strictly not available for end of school celebrations we have the right to cancel the booking. All cancellations terms will then apply.
3.1 We accept credit card payments through our booking link or a direct payment to our BSB account.
3.2 A deposit of 50% of the full tariff is required to secure the booking and paid only by the Primary Guest. If this is an issue please call and discuss.
3.3 Full Payment and final bond is due 14 days before arrival..
3.4 In the event that the full 50% deposit is not received, we reserve the right to re-let the property.
3.5 If the tariff balance is not received 14 days prior to your check-in date, Management reserves the right to re-let the property. Our cancellation policy will apply and your deposit will be forfeited.
.3.6 If you have booked through an Agent website, the payment requirements of this site will apply to your booking.
4. PRIMARY GUEST REGISTRATION AGREEMENT AND SECURITY DEPOSIT/BOND
When booking with us you accept that;
1. While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture, and fittings, and/or any consequential loss suffered by the Property Owner.
2. All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay, and in the event that any item is not in good working order at the commencement of your stay, you must notify us immediately, so that the condition of the item can be recorded at that time.
3. If we have not received notification from you, any damage will be deemed to have been caused by you.
4. Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner, or paid for prior to departure at an amount determined by the Property Owner at their absolute discretion. Failure to comply with this condition will result in your bond being held until the matter is resolved, or a claim being lodged withAirBnb/Homeaway/Trip Adviser, if you have made your booking through these platforms.
5. Malfunctioning equipment or damages, - If there are any problems with the property or malfunctioning equipment please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Satellite TV, Internet, VCR/DVD players, hot tubs, games/pool tables, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible,however there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay and if any items are missing or damaged you will be charged.
6. You have read and agreed with our Terms and Conditions. On arrival, we agree to read the Property Compendium and to take note of all emergency exits and equipment.
7. You accept that smoking inside the property is forbidden and no cigarette butts will be discarded on the property.
8. That the number of persons staying at the property does not exceed the numbers on the booking form at any time during the occupancy unless written approval has been agreed.
9. You agree that the property will be left in the same clean, neat and tidy condition, as it was when they arrived. This includes, without limitation; washing up, stacking dishwasher and putting on cycle before departure, fridge cleaned out, BBQ cleaned (a $50 charge will apply), and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card (security deposit). .
10. You confirm that the use of the property during our stay is NOT for end of school celebrations or bucks parties, or any event that you have not received prior permission in writing from the Hunter Moon Country House.
11. We have locked cupboards, storerooms and sheds that belong to the Owners. Tampering with locked doors will result in a charge and legal action by the Owner.
12. Music, entertainment and sound equipment are setup for your use and enjoyment. No sound equipment is to be brought to the property. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the house compendium.m. You confirm that there will be under any circumstances and there is to be no disturbing noise between 11pm to 8am with no excessive noise at any other time
A security deposit/bond of $500 for your stay is taken 14 days before arrival on final payment or can be arranged through pay pal 3 days beforehand and may incur paypal charges.
4.1 A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the Primary Guest cardholder until the charge is cleared if booked through Airbnb, Trip advisor or Home Away
4.2 The held funds are cleared automatically by your bank between 3-7 business days following your stay, as long as there is no reported damage to the property.
4.3 The Primary Guest responsible for the booking must register with us, by returning the registration form to the office, at least 14 days before check-in,.
4.4 This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning.
4.5 Hunter Moon reserve the right to debit the Primary Guest card with any extra costs above the property pre-authorisation limit, if the damage or costs exceed the pre-authorisation amount.
4.6 Hunter Moon will notify the Primary Guest by email prior to using any part of this credit card pre-authorisation or additional charges in excess of the pre-authorisation amount for any of the above charges.
.5. NUMBER OF GUESTS
All our properties are booked on a per person per night tariff.
5.1. Parties and Functions where non-staying guests are invited onto the property are prohibited without prior written approval.
5.2. The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice, or subsequently agreed in writing or email by us.
5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice.
5.4 Visitors to the property must have prior approval from us in writing. Extra fees may apply. A full guest list must be provided and not to exceed the maximum number of guests booked. We require an undertaking from guests and clients who book for short term ‘accommodation only’ not to have parties, events or gatherings and give an assurance that the property rented is for the use of registered guests and for the use of those people. A day/evening visit/luncheon/dinner by a few friends is fine if confirmed with us in advance.
5.5 All house facilities are only for use by guests residing at the property. Please note voices travel very far at night particularly in the spa must not be used between the hours of 11pm and 7.00am. Please ensure that the water levels do not drop below the filter box level on the spa, as this can damage the pump motor. Please do not take any glassware into spa areas. Please ensure that children are supervised at all times when using the spa.
6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1 Our check-in time is from 3:00pm onwards, and check-out time is 11:00am (weekends) or 10:00am (midweek). If the property is not vacated by the agreed time and extra charges could be incurred.
6.2 Early check-in and late check-out may be available in agreement with us (charges may apply) with at least 7 days notice before arrival. In circumstances where the property is vacated on the same day as your arrival, then the check-in time maybe later, and will be advised by us.
6.3 Check-in and out times may change up to 7 days before your arrival.
6.4 We will make every effort to ensure the property is available as booked, however, we reserve the right to make alterations to bookings due to unforeseen circumstances.
6.5 Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off - both inside and out, all taps are turned off, no toilets are running, all garbage has been taken out, all dishes are stacked in the dishwasher and short cycle started, if any outside furniture has been moved please return to original position, all blinds are down and closed, and all curtains are drawn, BBQ has been left clean.
6.6 Loss of keys attracts a $100 replacement charge. Should you lock yourself out or lose keys during our stay, an additional call-out fee will apply if keys need to be delivered to the property for you.
7. NOISE, PARTIES & DISTURBANCES - Zero Tolerance
7.1 Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger or annoyance we reserve the right to ask you to vacate the property immediately and be treated as a cancellation of booking, with no refund. A $400 deduction will be charged if we are required to send our Caretaker or a Private Security Personnel, to attend the property to advise you of complaints.
7.2 No music should be played outside of the house, and any music played inside the house must be kept to a minimum and base turned down after 10.30pm. No sound equipment or DJ desks are to be used at the property. Offensive noise or language is prohibited and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted from your Security Deposit/Bond under these Terms & Conditions.
7.3 In the event an unsolicited event/party ensues at a Hunter Moon Country House the procedure is as follows:
We will phone first on the three contact numbers you have supplied to us and if the issue is not resolved or there is no reply to our call then our caretaker or security will attend immediately (The cost of ($300) will be deducted from your bond) and attempt to resolve the concern. If a resolution is not forthcoming they will request immediate eviction as per this agreement. If this is met with resistance, the Police will be called and if Councils are alerted further fines to you may arise. By agreeing to these Terms and Conditions below you agree to this procedure and all costs. As explained above, this costly, zero tolerance approach is necessary to protect our home
.We are not unreasonable and encourage guests to talk to us if they are concerned – communication can solve anything. We know that 99.9% of our guests are respectful and responsible people who simply wish to unwind in comfort and enjoy their holiday – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home – only to prevent those who believe having a loud party and upsetting our neigbours is acceptable.
8.1 All our properties are non-smoking properties and are equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the property caused by smoking will attract an additional deodorising fee. Discarding cigarette butts in a rural area has the potential to ignite fires.
9.1 The Hunter Valley has strict fire regulations and guidelines, and in warmer months exercises a complete fire ban. Please do not under any circumstances and at any time, light any type of fires outside of any property, e.g. live flame BBQ’s (e.g. Webers), spit-roasts, bonfires, fire-pits, campfires, fireworks and cigarette butts.
10. CHILDREN & INFANTS
10.1 Due to open waterways on the property, constant visual supervision of children is required at all times. The abundance of native wildlife in the area can be a danger to children – please be vigilant. Children and infants must be kept at arms-length near water; be advised that there are dams and waterways at many Hunter Valley properties, as well as adjoining properties, so ensure your children are supervised at all times.
10.2 Please supervise children and infants when outside utilising any equipment, Management will not accept any liability of any injury, permanent disability or death of any children and infants at the property.
10.3 Children, under no circumstances, are to be left unsupervised by an adult at the property.
11.We sometimes allow pets depending on a few things and needs to be discussed before bring. so please note the following:
- Please bring own pet bedding and food/water bowls;
- Please clean up and dispose of pet droppings;
- Pets must not enter the house or be on any of the sofas and bedding;
- Any repairs or cleaning required due to evidence of pets being inside, or created any Damage to the property, will be charged to the Primary Guests security deposit.
11.1 Hunter Moon will not accept liability of any pets or animals at the property.
12. CANCELLATIONS AND VARIATIONS
12.1 Where a guest elects to cancel their booking, any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. If the arrival date is greater than 120 days, the guest may elect, subject to availability, to move the booking to a later date (within the following 3 months of the original arrival date).
12.2 We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $100 which covers the booking administration fee and any credit card charges. If the booking was made via Home Away, Trip Advisor or AirBNB they withhold any charges and their policies will determine if there is a refund or not.,
12.3 We reserve the right to cancel any booking if we deem the group to be not suited to a particular property, or if the booking is in breach of any of our Terms and Conditions.
12.4 Please note that if your booking is found to be in breach of our Terms and Conditions, you may lose all monies paid
12.5 In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, or damage or through the sale of the property, we reserve the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund or we will endeavour to find you an alternative accommodation.
13. EVENTS OUTSIDE OUR CONTROL
13.1 Hunter Moon reserves the right to move your booking due to circumstances beyond our control.
13.2 Hunter Moon does not issue refunds for items we have no control over such as power outages, flooding, lightning strikes and other unforeseen circumstances.
14. AFTER HOURS CALLOUTS
14.1 Guests who require after hours service are to call our after hours contact number on 0431907528 and leave a voicemail. You will be contacted as soon as possible by us, If it is an emergency please call 3 times if we have not answered.
14.2 If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 6pm, that is the result of loss of keys, lockout of accommodation or any issue that arises that is not the responsibility or fault of Hunter Moon Country House, a call out fee of $150 will be deducted from your security deposit.
15. LOSS OR INJURY
15.1 We take no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law.
15.2 We take no responsibility for the guests’ personal property. If the property is left at the houses and needs to be returned, this will be done at the guests’ costs. Any property left behind can be sent to you by Australia Post ‘Cash on Delivery’ in which the guest has to pay.
16.1 The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
16.2 Hunter Moon may use your personal information for direct marketing or promotional activities by Hunter Moon, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
16.3 We do not pass guest details on to any third parties or external entities
17. QUOTING POLICY
17.1 All quotes received from us are valid for a period of 2 days only. All our tariffs are published on our own websites . Rates may increase for concert or event weekends
17.2 All estimated quotes from third party websites, are based on standard tariffs for minimum guest numbers. Final quotes for any properties maybe checked with us.
18. TELEPHONE & INTERNET
18.1 All our properties have mobile coverage and access to internet but service can vary from time to time depending on usage and services in the area. Guests have 1000GB download capacity as internet services which facilate movie downloads and emails.
19. PARKING, VEHICLES & VEHICLE ACCESS
19.1 Parking is available for a limited amount vehicles and all vehicles must be parked in the designated parking areas, and not on the grass or lawns.
19.2 Vehicles (including motorbikes) are not permitted to drive off designated roads e.g. onto lawns, paddocks, fields, bush tracks or fire trails.
19.3 No alternative accommodation of any kind is permitted at our properties. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.
20.1 If your celebration does not exceed the number of guests booked and staying at the property, you are welcome to make your own arrangements as long as all details of any outside services that will be accessing the property have been communicated to us and all relevant insurances have been supplied.
20.2 If your event exceeds the number of guests booked to stay at the property and you are inviting other guests to the property then please talk to us first. 20.3 Any 3rd party providers attending a property must be agreed in writing with us, and all relevant insurances must be sighted within 14 days of attendance.